FAQS

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FAQS

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Process

How does it work ?

Quicoon safeguards your money in trust until you get what you've paid for. Funds are only released when you're happy with your purchase.
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How does Quicoon.com ensure my safety and security?

Quicoon.com ensures your safety through an escrow system, user verification, trackable deliveries, and a transparent process. Your protection is our priority.

Is Quicoon a trustworthy platform even though it's new?

It's natural to be cautious about a new company. Quicoon is aware of your concerns. We take security seriously, follow the law, and are dedicated to offering a safe platform. Many happy users already trust us, and we're here to earn your trust too.

Shipment

When does the Seller ship the items?

The seller ships the items after the payment has been Credited in Quicoon Escrow Account and upon receiving notification from Quicoon.

If the Buyer returns an item, who pays for shipping?

The Buyer has the option to “Reject” or “Accept” the item. If the Buyer decides to “Reject” the item, the Buyer is responsible for covering the cost of shipping.

What is an Inspection Period?

The Inspection Period is like a set duration that both the Buyer and Seller decide on. During this time, the Buyer can check the goods or services they received to make sure everything's as expected.

How long is the Inspection Period?

The length of the Inspection Period is typically determined by mutual agreement between the Buyer and Seller, and it can vary from one to ten days.

Payments

Who is responsible for paying escrow fees to Quicoon?

In Quicoon transactions, escrow fees are split 50-50 between the Buyer and the Seller, ensuring fairness for both parties.

Where do I send my payment?

Make your payment only after selecting the payment method on your transaction screen.

As the Buyer, what happens to my money when I send it to Quicoon ?

Your money is held securely in our escrow account at ICICI Bank until the transaction is finished. We release the funds only when both parties are happy with their deal.

How long does it take for Sellers to be paid?

Usually, we disburse funds within the same or next business day after the transaction is done. We kindly ask for your patience for 24-48 hours in case of any unexpected situations.

Support Questions

What happens if the Buyer is unsatisfied with their merchandise ?

If the Buyer is unsatisfied with their merchandise, they can initiate a dispute on the Quicoon portal. Quicoon holds the funds in the Escrow Account until both parties reach a satisfactory resolution, confirmed by both the Buyer and Seller.

What if the Buyer forgets to accept or decline the items online at Quicoon ?

If the Buyer forgets to accept or decline the items during their Inspection Period on Quicoon App, we will release the funds to the Seller at the end of the Inspection Period. However, we will also send push notifications and attempt to contact the Buyer 48 hours before this happens.

Have Question ? Get in touch!

If you have any questions or need assistance, please don’t hesitate to reach out to our support team.